Our Response To COVID-19
To our valued customers,
At Hayes RV Center we believe that family is everything. We have our children, grandchildren, nieces and nephews here every day. We truly consider our customers as members of our family as well. That means that you are a part of our family, and family takes care of family. The health and safety of everyone is always our top priority, but especially in this unprecedented time.
Here are the measures we are taking to try and ensure our customers and employees stay safe through this hardship:
- We are closely following the guidelines laid out by the CDC (Centers for Disease Control and Prevention) and World Health Organization to help mitigate the risk of infection
- Using appropriate measures to ensure our dealership remains clean throughout the day, including sanitizing all contact areas throughout the store multiple times a day
- Making soap, water and hand sanitizer readily available to everyone
- Instructing all staff members to stay home and consult a medical professional if they exhibit any signs of illness
We will continue to have our store open during normal business hours . We do ask that you refrain from visiting us if you are experiencing any symptoms, have been sick within the last 14 days, or have been exposed to someone who has tested positive for COVID-19.
Shelter in Place Order
Effective starting Friday March 27 th , 2020
Hayes RV Center is deemed essential due to the nature of our business. We will continue to provide service, parts, and new or used trailers for those in need of housing or for work.
During this time, our hours of operation will be as follows:
- Monday-Friday: 8:30a.m. to 4:00p.m.
- Saturday: Closed
- Sunday: Closed
You can reach us by phone call or text at (903)-663-3488 during business hours. If your need for an RV is urgent, we will also be available for you after hours by special appointment.
We are also currently offering curbside service if you need to pick up parts or supplies.You may call, order and pay for items over the phone. Once you arrive, give us a call and we will deliver your parts/supplies to you in your vehicle.
We are still scheduling appointments for service. This includes maintenance appointments, insurance estimates, warranty claims and general repairs. We would be happy to meet you outdoors in our service drive to get your information and your keys.
As always, our campers are open daily to the public so that you may browse through them at your own leisure. However, if you prefer, you may schedule a private appointment to view any of our RVs. Just give us a call at 903-663-3488 and one of our sales associates will be happy to assist you with this.
Hayes RV Center truly appreciates your business and asks for your patience as we try to navigate this new journey that we are all on.
Your Hayes RV Family