Reviews

We value our customers opinion and our proud to have heard such great feedback from them. Let us know how we did by filling out the form!

 

 

Hayes was recommended by friends that have used your service department and we were very happy witht the approach you have to selling your RVs. We never like having a salesman trying to push us to buy something and Cason was very easy to deal with. We knew what we wanted to buy and we are glad you had it! 

- Phillip and Judy A.2018
 

Everyone was great. I give Hayes RV and their team an 11 because 10 is not good enough. 

- Francisco E.2018
 

Excellent organization! Pleasure doing business with Hayes RV. 

- Steve D.2018
 

Steven out back was so nice. Just awesomeness. 

- Raymond D.2018
 

I have done business with Hayes RV for several things in the past and now that I have purchased an RV, they have done great now. I am very satisfied that if there is any problems, I will get full support with my purchase. 

- Michael M.2018
 

I would like to say that everyone from the time I came in to the time I left was very nice. I will recommend Hayes RV to all my friends and family. 

- William C.2018
 

This was the best major purchase I have ever experienced. From the showing of the RV to the finance department every customer contact was outstanding. I drove 3 hours to your location from home and it was well worth it. No pressure just friendliness from everyone. Be proud of your employees, management is on top of the game. 

- Steve A.2018
 

We were impressed with the tour and explanation of how everything works more than anywhere else. Thanks 

- Donald S.2018
 

Thank you all so much for all the help and getting me the EXACT trailer I wanted!!!! 

- Carolyn and Bernie B.2018
 

Cason Ellsworth is super professional an knowledgeable. Cason was great!! RV is Great and we're totally satisfied.  

- Joseph H.2018
 

Cason did a wonderful job, very likable young man and knows his RVs. The gentleman that showed us all of the functionality of the RV was awesome and patient with us and our many questions. The water heater screen and furnace screen wasn't installed because it wasn't on the work order.  

- Mark and Dana C.2018
 

Preston was so patient and kind. We are so appreciative of the time he took to show us how things work and answer our questions! Everyone was great! 

- Breanna and Aaron H.2018
 

Everyone did an outstanding job from sales to finance AAAAA++++++++++ I would Highly recommend to anyone looking for new or used. 

- Lennie W.2018
 

I recently brought my 2018 Jayco Hummingbird in for service. Ronnie handled the issue quickly and effectively and was extremely helpful throughout the process. The technician, Barry was excellent and even made a few adjustments that were found during the appointment-greatly appreciated! The folks at Hayes are top notch and I will definitely be back. .  

- Steve M.2018
 

I would like to say that everyone from the time I came in to the time I left was very nice. I will recommend Hayes RV to all my friends and family. 

- Michael M.2018
 

I have done business with Hayes RV for several things in the past and now that I have purchased an RV, they have done great now. I am very satisfied that if there is any problems, I will get full support with my purchase. 

- William C. 2018
 

We just want you to know it was a pleasure doing business with Hayes RV. Everything went so smooth and as promised. And thank you for allowing our friends to stay with us at your store while your employees help them get their coach running again. Wish we lived closer. Thanks Again! 

- Bob T.2018
 

We took our motorhome to Hayes RV on the recommendation from our friends !! Great call !!! We had a family of raccoons tear up the roof !!! Ronnie was outstanding while scheduling and handling the insurance claim. The technicians did a fabulous job and we could not be happier with the attitude, repairs and communication. We will be back as well as recommend Hayes to everyone. 

- Ed P.2018
 

Took my motorhome to Hayes for water heater warranty repair after being jerked around by my authorized dealer. The repair turned out not to be warranty but instead mfg defect. The service dept fixed the problem and documented everything, including pictures, so I could submit it to the mfg for reimbursement. I have made previous purchases at Hays with no issues. Very satisfied with the outcome and will return if any future issues arise.  

- Frank M.2015
 

Took my travel trailer in for wheel bearing/axle issues. Despite being swamped, they made an appointment, diagnosed problem, had parts ordered & RV back to me the same day! As a full-time RV'er who needed to get on with our trip, their timely service was much appreciated. Also, Mike took time to explain our hitch set-up so we could avoid problems in the future. Friendly & knowledgeable staff. Charles Powell  

- Chris M. 2015
 

We had several problems with our 5th wheel: black water valve not working, check valve on water pump not working. Additionally, they discovered that we had a leak at our water filter and had to change the canister as well at the filter (which was filthy). They did it in an expedient manner and we were back on the road. Also, the salesman David was very helpful.  

-Lee B. 2015
 

We were so pleased with the service at Hayes. Mike knew exactly what we were looking for and came through with flying colors. We are looking forward to continuing a relationship with Hayes for all our future purchases. 

C.C. from Pine Bluff, AR
 

Very few businesses have everyone as professional and friendly as the ones at Hayes.  

-T.M. from Longview, TX
 

Your reputation as a christian business is what brought us to your dealership. The fact that you were willing to do whatever it took to make us happy says it all.  

-C.H. from Kilgore, TX
 

Just wanted to express our sincere gratitude and satisfaction with a recent visit for service work at Hayes RV.

We had a 12 volt electrical problem with our 2014 Grand Design Reflection. I had worked with the mfg. for several days over the phone trying to figure out the issue but could not find the problem. Grand Design asked that I take the trailer to a dealer to have serviced. I told them I was not happy about having to take back to the dealer that I had purchased it from as they had kept our RV for almost 3 months the last time we had to take it in.

Grand Design called me back and recommended that I take it to Hayes RV in Longview as the dealership had high satisfaction ratings. Since we are staying in Palestine Texas and it was closer anyway I agreed to take there.

I called the service department at Hayes RV and from the first hello on the phone Charles was a pleasure to deal with. He listened to what the issue was and told me that you guys worked by appointments which made me happy since I knew someone would be working on the unit and it not just sitting around waiting to be serviced. We setup an appointment to bring the unit in and while there we decided to have the front A/C unit installed in the bedroom. Charles was very knowledgeable of the unit we wanted installed and got all the information together to make the order so the unit would be in stock when we dropped off the RV for service.

Upon arrival at the dealership everyone was very friendly and accommodating. Charles introduced me to the technician, Michael, that would be working on our RV. Michael listened to all the solutions I had tried to find the problem and not once did he treat me like an "yeah right" attitude.

We dropped our RV off on the 20th of July and expected not to have it for at least a couple of weeks. I get a call from Charles on the 23rd telling me that our RV was ready for pickup. This is finding the problem, installing the A/C, inspection, and a couple of other warranty issues.

I go to pickup the RV on the 24th. Again everyone is very friendly and accommodating. Charles explained all the details of what they did to the RV and had Michael talk to me and explain where he had found the wiring problem.

Again we Thank You for a job well done and should we ever need service work performed we will bring our RV to you guys.  

Jim & Lisa Kelley from Palestine Texas
 

We enjoyed our entire experience with Hayes RV Center. The entire staff was very helpful and friendly.  

-W.P. from Mt. Pleasant, TX
 

We were treated with care, friendliness and respect. We felt like part of your family. We will recommend you to any and everyone that we know. Thank you.  

E.D. from Longview, TX
 

Hayes Service Department - This is just our way of saying Thank You for the great work on our 5th Wheel. We appreciate everything from the smiles, low hassle, to quick turn-around time. Many thank you's and amazing referrals as we travel across the miles! You folks are Great. Keep up the good work.  

-D.B. from Austin, TX
 

All the staff were very courteous and professional. All questions were answered. Orientation with Rick was excellent. I will recommend A&S to my friends.  

-Francis A. 1/10/14
 

Great Experience! Mike was great and very informative, yet did not pressure us to make decisions. Elvis was also extremely helpful when explaining our camper features. We will continue to do all future business with Hayes and have already told others about the friendly staff and great satisfaction.  

-J.M. from Atlanta, TX
 

We wanted to let you know how your service department went above and beyond expectations for us last week. We had an unexpected breakdown with non-cancelable campground reservations pending. Your service department had a full schedule and in-spite of that worked us in, did a super job and we were able to make our reservations. Thank you for having such good people.  

-S.V. from Longview, TX

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